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Thales Customer Support

Committed to providing world-class technical support with a global team of expert engineers

Thales Support Services

Our support engineers have a wealth of experience with Thales products and solutions, and a deep understanding of related information security fields, such as cryptography, enterprise applications and databases. Each component of Thales Support Services has been designed to optimize the customer experience and ensure that each organization quickly benefits from the full value and functionality inherent within the entire family of Thales security products.

Open cases directly with our engineers, access additional resources to help resolve your issue, search our knowledgebase, subscribe to product updates, and more. Registration is quick and easy!

Visit the Thales Customer Support Portal
(Support Portal available in English only)

Check out Portal Help on the Support Portal for a Getting Started guide, FAQs, and more.

Our flexible service portfolio provides valuable coverage beyond the standard manufacturer’s warranty, with multiple levels of support.

Thales Support Portal Features


My Cases

Create, track, and manage your support cases from start to finish online.

My Products

Customized access to downloads and knowledge for the products you own.

Downloads and Knowledge

Resources to help you find software downloads and technical information quickly and easily.

My Subscriptions

Subscribe to email notification of product updates on a daily, weekly or monthly basis.

Security Center

Stay on top of the latest security alerts affecting your products.

My Returns

Track and manage the details of your product repairs and returns.

Virtual Agent

Chat bot that provides user assistance through automated conversations.

My Surveys

View and respond to pending surveys for your resolved support cases.


A Global Technical Support Team

A team of expert support engineers located around the globe to provide comprehensive support for your Thales software and hardware


Online Knowledgebase and Case Management

Online knowledgebase and support case management tools give you control over your Thales support services


Fast Repair or Replacement

In the rare event that your Thales hardware develops a fault, Thales can quickly repair or replace your equipment to help you maintain your service

Support Packages

In addition to our Product Warranty Coverage, Thales offers Support Plans designed to meet your business needs, and give you the peace of mind that your products will always perform to the highest level.
To review the available Thales Support Plans, please visit the Support Essentials page.