Customer Identity and Access Management

Unified customer identities. Frictionless digital experiences.

Create seamless, secure customer experiences with CIAM

Fragmented customer identities can result in fragmented experiences. Providing a single identity for every customer with a complete Customer Identity and Access Management (CIAM) solution can unify digital experiences across all touchpoints. 

Empower your team to eliminate friction and inconsistencies while seamlessly managing customer data, security, and privacy.

Increase customer loyalty

Increase customer loyalty

Provide frictionless customer experiences that keep customers returning

Improve security

Improve security

Protect your customer identities with the highest level of security

Ensure compliance

Ensure compliance

Achieve peace of mind by removing concerns related to non-compliance

Boost revenue

Boost revenue

Unify digital identities across your customer-facing platforms and increase selling opportunities

Need help managing customer identities at scale?

22% of consumers

abandon frustrating online experiences within a minute, citing password resets and re-entering information as top frustrations

Endorsed by
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How Thales Can Help

Drive the right balance of security and convenience

A Customer Identity and Access Management (CIAM) solution is a comprehensive system designed to securely manage and authenticate the identities of customers accessing digital services. Thales delivers CIAM through our OneWelcome Identity Platform, which provides organizations with capabilities needed to improve user experiences, build customer trust, and modernize identity administration.


Improve user experience and security with modern authentication

Improve user convenience with frictionless log in and account creation. Strengthen security and ensure compliance with additional or step-up authentication methods.

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Build customer trust

Orchestrate customer journeys with personalization and compliance at the forefront. Build rich customer profiles in a non-invasive matter. Foster customer trust – and loyalty – by showing them your commitment to protecting their privacy and digital space.

User icon with password, passkey and biometric multi-factor authentication methods

Modernize your Identity administration

Streamline access control, enforce consistent authorization policies, and fortify API security to drive seamless digital growth.

Make CIAM Easier

See how we can help you secure customer identities

Schedule Demo Explore Our Platform
KuppingerCole Leadership Compass Overall Leader

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Thales Named an Overall Leader

Find the product or service that best meets your needs, and learn why KuppingerCole named Thales a Market Leader, Overall Leader, and Innovation Leader in Access Management

Danny de Vreeze

The relationship between trust and user experience is the foundation of successful online interactions. The imperative is clear: organizations must uphold an unwavering commitment to both data security and user experience to build a future where trust enables digital interactions.
Danny de Vreeze Vice President, Identity and Access Management Thales

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Frequently asked questions

    CIAM stands for Customer Identity and Access Management is the practice of managing and securing digital identities of customers across various online platforms and services.

    In general, CIAM focuses on managing customer identities for external-facing applications and users, while IAM (Identity and Access Management) typically refers to handling employee identities for internal systems.

    For End Users: CIAM offers seamless registration and login processes, reducing friction and improving convenience for consumers accessing various applications and services. In addition, CIAM can build trust by providing personalized interactions, easy self-service and user-driven consent and preferences options.

    For Administrators: CIAM streamlines identity management tasks, such as user registration, authentication, and profile management, through centralized administration tools. It improves security by implementing robust authentication and authorization mechanisms, reducing the risk of identity theft and unauthorized access to customer data – all while maintaining compliance.

    CIAM protects customer data through robust security measures such as encryption, multi-factor authentication, access controls, and continuous monitoring. It ensures that only authorized users can access sensitive information and implements measures to detect and respond to potential security threats promptly. Additionally, Thales’s CIAM platform complies with regulatory standards like GDPR and CCPA ensuring that customer data is handled with transparency.

    CIAM solves a multitude of business problems, including but not limited to:

    • Fragmented user identities by centralizing identities across multiple applications and channels, eliminating silos and providing a unified view of customer profiles.
    • Security risks are diminished with robust authentication, authorization, and monitoring mechanisms.
    • Complex on-and-off processes: CIAM simplifies and streamlines the registration and login and offboarding processes.
    • Data collection: Capabilities like progressive profiling allow organizations to gradually collect data and build customer profiles in a non-invasive manner, cementing trust along the way.
    • Compliance Requirements: CIAM helps organizations comply with regulatory standards such as GDPR, HIPAA, and CCPA by enforcing privacy controls and consent management.
    • Scalability challenges: CIAM helps you scale efficiently with the growing number of users and applications.
    • Lack of Personalization: CIAM facilitates personalized experiences to customers based on their preferences and behaviors, and demographics.

    Looking to manage other types of identities?