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Easily delegate access management tasks
Managing identities across business relationships can quickly overwhelm IT. Delegating administration to each organization keeps access accurate, compliant, and auditable—without increasing workload. The result is faster onboarding, cleaner access data, and greater confidence that every user’s permissions reflect their current role.
What is Delegated User Management and how does it work?
Delegated User Management enables enterprises to distribute user administration across their ecosystem while maintaining central oversight. It supports multi-level organizational hierarchies that mirror the real structure of your partner network—from parent companies to subsidiaries and local entities—each with defined boundaries of control.
As part of the OneWelcome Identity Platform, it introduces fine-grained authorization for managing roles and entitlements. Enterprises can define who manages whom, at what level, and for which applications.
Delivered through an out-of-the-box interface, it accelerates time-to-value with a ready-to-use experience that requires no custom development. User management follows three roles:
- Power user: The power user sits in your organization and is responsible for effectively managing both the creation of a new B2B entity and defining the delegated manager.
- Delegated managers: Delegated managers are appointed during partner organization onboarding to effectively manage their own users. They operate within organizational boundaries, simplifying user enrollment and access in a point-and-click manner.
- Standard users: Users can be enrolled by Delegated Managers or invited to self-register. They can be provided access automatically or through a request/approval flow.
Benefits of Delegated User Management
Empower non-technical users
Let business owners manage user access independently, without IT dependency
Scale with ease
Support the growth of partners and suppliers efficiently while maintaining consistent control
Reduce costs
Minimize IT overhead by distributing administrative tasks across your partner ecosystem
Ready to manage identities at scale?
Delegated User Management is more than just a technical solution; it's a strategic approach to managing digital identities.
Which type of identity would you like to protect?
B2B & Third Party Identities
Empower IT to enable third-party users to gain access to data and applications from multiple systems using the same credentials.
Customer Identities
Delegated management covers B2C needs such as consumer access and ‘family management’ access scenarios. It also enables G2C interactions, empowering citizens to delegate power-of-attorney for transactions.
Talk to an expert
Ready to simplify identity & access management?
Managing user access doesn't have to be daunting. Contact our IAM specialists to tailor a solution to your needs.
If we as a company have to keep track of the employees of our customers, it's going to be a huge task and it will always be outdated. What we needed was some way to delegate it to our client.
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Common questions about Delegated User Management
Can I purchase the Delegated User Management app as a standalone?
As Thales follows a modular approach to identity apps, the Delegated User Management app for the OneWelcome Identity platform can be purchased separately and seamlessly integrated into the customer's existing ecosystem.
How will this affect my partner ecosystem management?
Delegated User Management supports flexible organizational setups, accommodating both flat and nested hierarchies. This capability enables you to seamlessly integrate your partner ecosystem into the DM app, maintaining their existing hierarchy and structure.
How does Delegated User Management impact security?
Delegated User Management is designed with the aim of enhancing the security, compliance, and regulation of B2B identity management. As a result, customers utilizing Delegated User Management will experience improved control over their B2B identities.