Thales named a Leader in Customer Identity and Access Management

The Customer Identity and Access Management (CIAM) market continues to grow and evolve. CIAM is a well-established and innovative branch of the broader IAM field. CIAM solutions are designed to address specific technical requirements that consumer-facing organizations have that differ from traditional “workforce” or business-to-employee (B2E) use cases. CIAM encompasses business-to-consumer (B2C), business-to-business customer (B2B), and government-to-citizen (G2C) use cases and functions.

This report provides an overview of the Customer Identity and Access Management (CIAM) market and a compass to help you find a solution that best meets your organization’s needs. It examines solutions that allow users to register, associate device and other digital identities, authenticate, authorize, collect, and store information about consumers from across many domains and help organizations to comply with privacy regulations. A good CIAM solution can improve the customer experience.