What’s Eroding Digital Trust?

Consumer trust in digital services is on the decline. Constant data breaches, excessive data collection, and an onslaught of bad bots are ruining online experiences, compromising digital trust, and seriously damaging brand reputations. But what are consumers’ biggest concerns? What’s causing them to abandon brands? And, most importantly, what’s eroding digital trust?

Download the Thales Consumer Digital Trust Index Report 2025 and discover more findings and how they build trusted consumer relationships.