CIAM and Beyond: Modernizing Customer Identity

Customer Identity and Access Management (CIAM) has evolved beyond basic login, single sign-on, and multi-factor authentication. As cyber threats increase, privacy regulations expand, and digital ecosystems become more complex, organizations need a broader approach to managing customer and external identities.

The CIAM and Beyond eBook explores the capabilities organizations need to modernize identity management, including identity verification, adaptive authentication, fraud prevention, consent management, identity orchestration, and policy-based authorization. It also examines how consolidating identity vendors can reduce operational complexity and improve security, customer experiences, and scalability. Designed for organizations with existing CIAM deployments, this resource helps identity leaders, security architects, and decision-makers evaluate how modern CIAM can support digital transformation.

What you will learn:

• Why traditional CIAM platforms struggle with modern identity and security requirements.
• How identity verification, passkeys, and adaptive authentication strengthen customer identity security.
• How identity orchestration, consent management, and policy-based authorization support consistent access decisions.
• How integrated fraud prevention helps address account takeover and automated attacks.
• How identity platform consolidation and delegated administration can reduce complexity and support business growth.