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Thales Partners

Zendesk Thales Partners

Zendesk

Zendesk's customer service platform gives support specialists all of the tools necessary to better the customer service experience. Zendesk brings all customer conversations from email, chat and social media to one place, streamlines support with time-saving trigger and automation tools, and builds a brand-appropriate knowledge base, community, and customer portal. It also puts powerful reporting and analytics data at users' fingertips, and provides countless apps.  Zendesk streamlines support services with time-saving tools like ticket views, triggers, and automations. This helps companies focus on what matters most – providing better customer service through having more meaningful conversations. Zendesk integrates with SafeNet Trusted Access to provide secure, authenticated access to their SaaS based customer service and web apps platform. 989 Market St. Ste. 300 San Francisco California United States North Americas 94103 888-670-4887

Zendesk Application

Zendesk is a customer service platform delivered from the cloud as a service that brings together customer communication tools -- such as email, social media and online chat, reporting tools for customer satisfaction, and management tools such as triggers and ticket views -- behind an easy to use interface. SafeNet Trusted Access integrates with Zendesk to enhance security of the Saas offering with robust identity verification.

Building on Thales’s award winning authentication service, SafeNet Trusted Access combines authentication and access management in a fully integrated cloud service. Our service lets you transform your business and operate securely in the cloud by preventing data breaches, simplifying access for users, and enabling compliance.

Resources and Additional Information:

SafeNet Authentication Service (SAS) is now SafeNet Trusted Access (STA).

For STA SAML integrations, please refer to STA Application Catalog.

For STA RADIUS integrations, please refer to STA RADIUS Integration guides page on Thales Customer Portal.