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Leading Global Railway Operator transforms Digital Identity for seamless passenger journeys with Thales
A leading global railway operator, serving millions of passengers daily, struggled with fragmented digital systems that left users frustrated and slowed their operations. Seeking a solution to modernise their identity infrastructure, they partnered with Thales to seamlessly unify all their legacy systems into a unified identity management platform.
One of the world’s largest railway operators faced a growing challenge: fragmented digital platforms that hampered customer experience and operational efficiency. To provide diverse services to a wide range of customers, the company developed eight separate online systems, each with its own architecture and authentication protocols. This disjointed approach led to user frustration, with customers juggling multiple accounts and logins across different services and channels.
To deliver on its vision of a unified and modernised rider experience, the railway operator needed a robust identity solution that could integrate these platforms while addressing stringent compliance and security demands.
Thales CIAM provided the answer—a scalable and secure identity platform designed to meet the needs of millions of passengers. Through seamless integration, Thales enabled the operator to unify its online ecosystems into a single, user-friendly platform, transitioning all eight platforms to a centralised CIAM solution.