Thales customer support
Committed to providing world-class technical support with a global team of expert engineers
Thales support services
Our support engineers have a wealth of experience with Thales products and solutions and a deep understanding of related information security fields, such as cryptography, enterprise applications and databases. Each component of Thales Support Services has been designed to optimise the customer experience and ensure that each organisation quickly benefits from the full value and functionality inherent within the entire family of Thales security products.
Open cases directly with our engineers, access additional resources to help resolve your issue, search our knowledgebase, subscribe to product updates and more. Registration is quick and easy.
Check out Portal Help on the Support Portal for a Getting Started Guide, FAQs and more.
Our flexible service portfolio provides valuable coverage beyond the standard manufacturer’s warranty, with multiple levels of support.
Thales Support Portal Features
My Cases
Create, track and manage your support cases from start to finish online.
My Products
Customised access to downloads and knowledge for the products you own.
Downloads and Knowledge
Resources to help you find software downloads and technical information quickly and easily.
My Subscriptions
Subscribe to email notification of product updates on a daily, weekly or monthly basis.
Security Centre
Stay on top of the latest security alerts affecting your products.
My Returns
Track and manage the details of your product repairs and returns.
Virtual Agent
Chat bot that provides user assistance through automated conversations.
My Surveys
View and respond to pending surveys for your resolved support cases.
A global technical support team
A team of expert support engineers located around the globe to provide comprehensive support for your Thales software and hardware
Online knowledgebase and case management
Online knowledgebase and support case management tools give you control over your Thales support services
Fast repair or replacement
In the rare event that your Thales hardware develops a fault, Thales can quickly repair or replace your equipment to help you maintain your service
Support packages
In addition to our Product Warranty Coverage, Thales offers support plans designed to meet your business needs and give you the peace of mind that your products will always perform to the highest level.
To review the available Thales Support Plans, please visit the Support Essentials page.