Customer Identity
Empower your customers with seamless, secure and compliant customer experiences
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Identity is at the heart of every interaction
From the moment we engage with a platform or service, our identity shapes the experience: how we're recognised, the level of personalisation we receive, and the trust we place in the interaction. That’s why Thales is committed to providing you with everything necessary to manage identities successfully.
Thales’ Identity and Access Management solutions ensure the right individuals have access to the right resources at the right times for the right reasons. We’re here to deliver the expertise, capabilities, and support you need to make IAM processes straightforward, frictionless, and more dependable.
Overall leader in KuppingerCole Leadership Compass for Access Management
More than 35,000 Thales customers
17,500 digital identity experts worldwide
We’re excited to be an Identity Trailblazer
Thales is proud to have been named a winner in the Identity Trailblazer category at the 2024 Microsoft Security Excellence Awards in recognition of our innovative IAM solutions.
Securely connecting people to data and applications
B2B & 3rd Party Identity
Modernise partner collaboration. Build trusted experiences with IAM solutions tailored for external relationships
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Workforce Identity
Increase productivity and efficiency by ensuring employees have secure and efficient access to applications
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Drive the right balance of security and convenience
Thales offers comprehensive Identity and Access Management solutions designed to securely manage and authenticate the identities of individuals accessing digital services. Our people and technologies provide organisations with capabilities needed to improve user experiences, build customer trust, and modernise identity administration.
Improve user experience and security with modern authentication
Improve user convenience with frictionless log in and account creation. Strengthen security and ensure compliance with additional or step-up authentication methods.
BYOI & Social Login
Allow users to seamlessly bring their identity from one platform to another.
Multi-Factor Authentication (MFA)
Protect your customers against unauthorised access with additional layers of security.
Identity Verification
Proof and validate the identities of your customers online with KYC requirements.
Strong Customer Authentication (SCA)
Improve security and meet regulatory requirements with passkeys and strong authentication measures.
Risk-Based Authentication (RBA)
Minimize fraud-related risks with adaptive authentication capabilities.
Passwordless and Passkeys
Empower your customers to eliminate passwords and facilitate easier re-engagement with your brand.
Fraud and Risk Management
Ensure that only legitimate users gain access to digital banking services.
Build customer trust
Orchestrate customer journeys with personalisation and compliance at the forefront. Build rich customer profiles in a non-invasive matter. Foster customer trust – and loyalty – by showing them your commitment to protecting their privacy and digital space.
User Journey Orchestration
Optimise engagement, personalise interactions, and drive conversions with tailored user journeys.
Consent & Preference Management
Foster customer trust and ensure compliance with transparent consent management processes.
Progressive Profiling
Develop rich customer profiles by gradually collecting firsthand data, without overwhelming them.
Modernise your authorisation and Identity administration
Streamline access control, enforce consistent authorisation policies, and fortify API security to drive seamless digital growth.
Delegated User Management
Streamline access control and effortlessly assign and manage user roles.
Externalised Authorisation
Establish consistent authorisation policies and allow access control based on user attributes.
Adaptive Access Control
Enforce adaptive access policies at the individual, group or application level, with a broad range of authentication options.
Thales’ service has been top-notch. They have proved themselves to be dependable, supportive experts on the subject of authentication. They fit in well with our aim to lead the way in our industry.”
Explore our IAM suite of products
OneWelcome Identity Platform
The OneWelcome Identity Platform empowers organisations with a versatile set of identity applications suitable for a wide range of use cases, including customer, partner, and supplier identities. Identity apps can be mixed and matched to help you achieve your IAM objectives quickly and with less complexity.
The platform supports various authentication methods FIDO2 passkeys, hardware tokens, smart cards, and software authenticators, ensuring secure access across different environments and devices.
Authenticators
Thales Authenticators address numerous use cases, assurance levels, and threat vectors, leveraging both current and emerging protocols (OTP, PKI, FIDO) as well as multiple form factors (hardware and virtual smart cards and tokens, software and mobile authenticators).
SafeNet Trusted Access
SafeNet Trusted Access, our cloud-based workforce IAM service, will help you deliver intuitive and secure authentication journeys. Accelerate your cloud transformation, secure hybrid infrastructures, reduce the risk of shadow IT, and make work life easier.
SafeNet Authentication Server
SafeNet Authentication Service Private Cloud Edition (SAS PCE) is an on-premises authentication platform making authentication easy and cost effective to implement and manage. Our approach has been to design a solution which takes away many of the traditional pain points in authentication.
IdCloud
Thales helps banks take advantage of their ongoing digital transformation by ensuring customer trust and regulatory compliance. IdCloud – now part of the OneWelcome Identity Platform – is a suite of cloud-based managed services that enable FIs to combine identity proofing, strong customer authentication (SCA), and risk management to secure onboarding and access to digital banking services.
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