Customer Identity and Access Management (CIAM)

Create seamless, secure customer experiences with CIAM

Fragmented customer identities can result in fragmented experiences. Providing a single identity for every customer with a complete Customer Identity and Access Management (CIAM) solution can unify digital experiences across all touchpoints.

Empower your team to eliminate friction and inconsistencies while seamlessly managing customer data, security, and privacy.

Meet the OneWelcome Identity Platform

Increase customer loyalty

Provide frictionless customer experiences that keep customers returning

Improve security

Protect your customer identities with the highest level of security

Ensure compliance

Achieve peace of mind by removing concerns related to non-compliance

Boost revenue

Unify digital identities across your customer-facing platforms and increase selling opportunities

Need help managing customer identities at scale?

#2024TRUSTINDEX

22% of consumers

abandon frustrating online experiences within a minute, citing password resets and re-entering information as top frustrations

Learn more in the 2024 Thales Digital Trust Index

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How Thales Can Help

Drive the right balance of security and convenience

A Customer Identity and Access Management (CIAM) solution is a comprehensive system designed to securely manage and authenticate the identities of customers accessing digital services. Thales delivers CIAM through our OneWelcome Identity Platform, which provides organizations with capabilities needed to improve user experiences, build customer trust, and modernize identity administration.

Improve user experience and security with modern authentication

Improve user convenience with frictionless log in and account creation. Strengthen security and ensure compliance with additional or step-up authentication methods.

BYOI & Social Login

Allow users to seamlessly bring their identity from one platform to another.

Multi-Factor Authentication (MFA)

Protect your customers against unauthorized access with additional layers of security.

Identity Verification

Proof and validate the identities of your customers online with KYC requirements.

Strong Customer Authentication (SCA)

Improve security and meet regulatory requirements with passkeys and strong authentication measures.

Risk-Based Authentication (RBA)

Minimize fraud-related risks with adaptive authentication capabilities.

Single Sign-On (SSO)

Simplify customer access to multiple services with SSO.

Build customer trust

Orchestrate customer journeys with personalization and compliance at the forefront. Build rich customer profiles in a non-invasive matter. Foster customer trust – and loyalty – by showing them your commitment to protecting their privacy and digital space.

User Journey Orchestration

Optimize engagement, personalize interactions, and drive conversions with tailored user journeys.

Consent & Preference Management

Foster customer trust and ensure compliance with transparent consent management processes.

Progressive Profiling

Develop rich customer profiles by gradually collecting firsthand data, without overwhelming them.

Passwordless and Passkeys

Empower your customers to eliminate passwords and facilitate easier re-engagement with your brand.

Modernize your Identity administration

Streamline access control, enforce consistent authorization policies, and fortify API security to drive seamless digital growth.

Delegated User Management

Streamline access control and effortlessly assign and manage user roles.

Externalized Authorization

Establish consistent authorization policies and allow access control based on user attributes.

API Protection

Rely on robust API security to mitigate risks associated with external access.

Make CIAM Easier

See how we can help you secure customer identities

Schedule Demo Explore Our Platform

KuppingerCole Leadership Compass Overall Leader

Thales Named an Overall Leader

Find the product or service that best meets your needs, and learn why KuppingerCole named Thales a Market Leader, Overall Leader, and Innovation Leader in Access Management

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The relationship between trust and user experience is the foundation of successful online interactions. The imperative is clear: organizations must uphold an unwavering commitment to both data security and user experience to build a future where trust enables digital interactions.

Danny de Vreeze Vice President, Identity and Access Management Thales

Recommended resources

Frequently asked questions

What is CIAM?

CIAM stands for Customer Identity and Access Management is the practice of managing and securing digital identities of customers across various online platforms and services.

How is CIAM different from IAM?

In general, CIAM focuses on managing customer identities for external-facing applications and users, while IAM (Identity and Access Management) typically refers to handling employee identities for internal systems.

What are the benefits of CIAM?

For End Users: CIAM offers seamless registration and login processes, reducing friction and improving convenience for consumers accessing various applications and services. In addition, CIAM can build trust by providing personalized interactions, easy self-service and user-driven consent and preferences options.

For Administrators: CIAM streamlines identity management tasks, such as user registration, authentication, and profile management, through centralized administration tools. It improves security by implementing robust authentication and authorization mechanisms, reducing the risk of identity theft and unauthorized access to customer data – all while maintaining compliance.

How does CIAM protect customer data?

CIAM protects customer data through robust security measures such as encryption, multi-factor authentication, access controls, and continuous monitoring. It ensures that only authorized users can access sensitive information and implements measures to detect and respond to potential security threats promptly. Additionally, Thales’s CIAM platform complies with regulatory standards like GDPR and CCPA ensuring that customer data is handled with transparency.

What problem does CIAM solve?

CIAM solves a multitude of business problems, including but not limited to:

Fragmented user identities by centralizing identities across multiple applications and channels, eliminating silos and providing a unified view of customer profiles.
Security risks are diminished with robust authentication, authorization, and monitoring mechanisms.
Complex on-and-off processes: CIAM simplifies and streamlines the registration and login and offboarding processes.
Data collection: Capabilities like progressive profiling allow organizations to gradually collect data and build customer profiles in a non-invasive manner, cementing trust along the way.
Compliance Requirements: CIAM helps organizations comply with regulatory standards such as GDPR, HIPAA, and CCPA by enforcing privacy controls and consent management.
Scalability challenges: CIAM helps you scale efficiently with the growing number of users and applications.
Lack of Personalization: CIAM facilitates personalized experiences to customers based on their preferences and behaviors, and demographics.

Looking to manage other types of identities?

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Customer Identity and Access Management